1 Nov 2016

How AI Can Improve Brand Loyalty

Posted by in Omnichannel
How AI Can Improve Brand Loyalty

According to CB insights over $1.05B of investment was distributed to Artificial Intelligence (AI) startups in Q2 2016.  A majority of these companies live in the digital shopping and e-commerce space, catering to retailers that are using AI to improve customer shopping experiences.  While retail applications of AI might not grab the headlines like self […]

3 Aug 2016

Why Data-Sharing is Imperative to Omnichannel Retailing

Why Data-Sharing is Imperative to Omnichannel Retailing

In our cornerstone post on What Is Omnichannel, we discussed how a shopper’s personal data could conceivably live across brands. And perhaps that idea sounds strange at first, to suggest that companies share their data with the competition. But, as we said then, “the idea that retailers can stop people from shopping across brands or […]

20 Jul 2016

Connected Store Spotlight: Bucketfeet

Connected Store Spotlight: Bucketfeet

Bucketfeet is an artist-designed footwear company based in Chicago that sells direct-to-consumer online and in its three studios in Chicago, New York, and Washington D.C. The brand works with more than 20,000 artists from 100 different countries who work in every medium from painting to photography, and that network continues to grow as its open […]

20 Jun 2016
16 May 2016

Sales Associates as Digital Sherpas

Sales Associates as Digital Sherpas

Despite how autonomous and savvy shoppers have become, there is rarely an instance where customer satisfaction doesn’t ultimately lie with a store associate. With the influx of incredible technologies that can connect staff with shoppers in an instant, the role of the sales associate is on the cusp of a major shift. How sales associates […]